Tag Archives: Wikicrazia

Italian Wikicrats: the civil society to the rescue of open government

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The time has come for open government in Italy. As so many phenomena here, it is not immediately apparent because it starts from the fringes and spreads unevenly, rather than being set in motion by a strategic decision of the State, as happened in the USA and in the UK. In this phase, it seems, the movers and shakers are city administrations: just look at ePart in Udine, Karaliscrazia in Cagliari, Wikicrazia in San Benedetto del Tronto. The newly elected administration in Milano is expected to make a move soon: meanwhile, the mayor Giuliano Pisapia and, even more so, the alderman Stefano Boeri (very active on Facebook) entertain a rich social media conversation with their fellow citizens.

Digging deeper, though, it becomes clear that the real protagonist in this phase of Italy’s transition to an open government is the civil society. The San Benedetto initiative was kickstarted by a group of citizens and a local paper; in Cagliari the initiatives are two (Karaliscrazia and Ideario per Cagliari), and both spawned from the civil society; as for Milano, the openings towards Internet-enabled collaborative governance are championed by an association called GreenGeek, that proved itself able to ferry the connected citizenry from campaigning to get Pisapia elected over to collaborating with his administration. Local administrations are being more reactive than proactive (the exception is Udine, where the ePart project was initiated by the mayor). The Italian way to open government, then, is characterized by a double anomaly: it is local rather than central, and the civil society is blazing its trail in a way that it does not in other countries.

More cities are to follow. These days, with each passing week more individuals, citizens’ groups and administrations are getting in touch with me to let me know they are thinking of launching yet more initiatives of collaboration between citizens and administrations: they want to discuss withme, or invite me to public events. I feel honored and proud that many of them are using my book Wikicrazia as a user’s manual for collaborative governance: a tool not just for learning about the wiki government, but for actually going out and making it happen.

Such a wealth of participation is a great asset, but it involves a risk: that of administrations feeling cornered, and perceiving as contrived a collaboration that should be completely natural. My first advice to people that ask me “how should we do this?” is always the same: you need to get the mayor or someone in the administration to sign up to your project, so be prepared to tailor it in a way such that they are comfortable with it even if this means giving up on some of your ideas. Sure, citizens have every right to make proposals in any way they want: but making proposals is not open government. Open government requires an explicit collaboration between citizens and administrations: the latter hold the democratic legitimacy to make and implement decisions that, by definition, are going to affect all citizens, including those that do not participate in the collaboration.

In the coming months I intend to blog about the many stories of local collaborative governance cooking up or already out there in Italy and elsewhere. I would like to X-ray them, not to criticize but to distill the best ideas and practices from all this civic energy. If you know any, I would be grateful if you dropped me a line: you can find me on this blog, the main social media and by email at alberto[at]cottica[dot]net.

Giuliano Pisapia, Milan’s wiki mayor

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Much has been written on the campaign that led Giuliano Pisapia to being elected mayor of Milan. Analysis on the role of social media, Twitter in particular with the #morattiquotes and #sucate is begining to circulate. There is no doubt that the Pisapia-Boeri campaign was very collaborative (more than forty thousand users tweeted with the #morattiquotes hashtag); and that Pisapia himself played ball, taking a step back and letting his supporters do the heavy lifting of voicing for him, in the way and on the media they liked. I am not qualified to comment on how this campaign will change political communication in italy.

I do want to highlight that, as the campaign drew to a close and victory was declared, something unexpected happens: the loose collaboration between Pisapia the candidate and his supporters did not end with it. The first message that Pisapia the mayor delivered to the city was “Don’t leave me alone”, and his words rang sincere; a few hours later, to a journalist asking him how he would deal with the inevitable pressure of interest groups he serenely replied “There are hundreds of thousands of Milanese out there that are not going to let me sell out” (video, at 8′ 50″). Message received, loud and clear: Pisapia believes in the wisdom of “his” crowd. In this sense, he is a real wiki leader.

As the mayor seems to want to create, within his administration, some space that citizens can help fill with content, like a Wikipedia page, his supporters are giving signs that they want to play along. On Friday June 3rd, just four days after the election, a new hashtag spread over Italian-language Twitter, #pisapiasentilamia (Pisapia, hear my voice). The light-hearted tone recalls the campaign, but the content is serious and quite concrete. Citizens share their needs, priorities and dreams for Milan in the coming years: bikesharing in the suburbs, longer service hours for the metro, a single card to access every museum in town. Some promise to think about it in depth; others volunteer to work with the new administration for free. As is often the case, the willingness to help of the connected citizenry took by surprise commentators not accustomed to the Internet social dynamics.

Granted, the 140 characters of Twitter are hardly suited to designing policy; it is unlikely that they will much further than a book of dreams. But a threshold has been stepped over: some of the mayor’s supporters are migrating from (partisan) cyberactivism to (nonpartisan) collaboration with a city institution. This is the same collaboration that I tried to account for in my book; I think it arises fairly naturally as a feature of civility in the 21st century. In this new space it will be natural for people that did not vote for Pisapia to participate, and they will be welcome. If the new Milan administration plays its cards right, it could give rise to a world class participation experience, in which citizens not only contribute to policy design, but to policy delivery as well. I recommend it goes for it: wiki government is very efficient, and not nearly as disruptive as it sounds. I am confident that the Milanese — not just those on Twitter, either — would play ball like there’s no tomorrow.

UPDATE: a few hours after this post went online Pisapia tweeted that he is reading all #pisapiasentilamia suggestions and grateful to everyone putting them out. That’s very good angling: he is not committing to act on the basis on those suggestions (indeed he could not do so), but simply to read them and take them into consideration. In a separate tweet he thanked me for the post. Meanwhile a #pisapiasentilamia showed up on Facebook.